RETURN & CANCELLATION POLICY

Online Return & Cancellation Policy

All handcrafted candles cannot be returned and refunded because they are made to order. For home decor and accessory returns, refunds will be processed within 3-7 days via email after the return shipment is received not including original and return shipping costs. The buyer is responsible for covering the return shipping cost. Return shipping costs will be deducted from refunded amount. 

For damaged items, customer must contact our customer service email and provide photo evidence within 3 days after order delivered to receive a replacement.

Online Return Policy Continued:

• Items must be returned within 7 days of the delivery day
• Items must be unopened, brand new and in original condition & packaging (with original boxes, cards, etc.)
• Returned item(s) may be subject to a flat $5.00 fee or 15% restocking fee deducted from the order's refunded amount in addition to the deducted return shipping fee
• Returned item(s) or orders will be subject to return shipping charges
• We may not be responsible for any packages that are stolen, lost, or returned back to us due to incorrect, invalid or missing address details including but not limited to misspelled or omitted street numbers, name, or apartment, unit, suite, or floor numbers
• Shipments are unavailable for re-routing service
• Incorrect item(s) delivered must be reported within 3 days and returned to us within 7 business days
• An item or item(s) that are brand new being returned to us that arrive damaged will not be eligible for refund
• Approved return shipments must be correctly labelled and shipped to the respective return locations
• Policies and procedures are subject to change without notice

 

Request A Return Label

Please email us at customercare@onestopcandles.com, with your order number and the words 'Return Inquiry'. Approved returns will receive a return label via email.

 

International Returns

At this time, international returns cannot be accepted.